System Support Technician

Responsibilities:

• To manage and resolve irregular systems events.
• To respond to customer inquiries and provide feedback on systems issues.
• Provide support to end users in their daily operations.
• Identify and resolve operational problems and carry out the necessary repairs and adjustments to minimize downtime and prevent future problems.
• Install, configure and setup LAN/WAN and dial access services.
• Capable of preparing simple documentation.

Requirements:

• Degree/Diploma in Electrical/Electronic/Computer Engineering/Computer Science or its equivalent.
• At least 1-2 years’ experience in IT support.
• Good understanding of TCP/IP networking protocol.
• Able to set-up and troubleshoot TCP/IP networks.
• Good interpersonal and communication skills .